{"id":142711,"date":"2018-01-29T12:48:54","date_gmt":"2018-01-29T12:48:54","guid":{"rendered":"https:\/\/colorlib.com\/wp\/?page_id=142711"},"modified":"2021-05-05T12:30:59","modified_gmt":"2021-05-05T12:30:59","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/colorlib.com\/wp\/support-policy\/","title":{"rendered":"New Support Policy"},"content":{"rendered":"<h3>Here at Colorlib themes we try our best to create awesome products and support them<\/h3>\n<hr>\n<h2>WHAT WE SUPPORT<\/h2>\n<ul>\n<li>Support covers getting up and help in theme setup<\/li>\n<li>Help using features and theme options<\/li>\n<li>Bug fixes \u2013 if you discovered&nbsp;bug in the theme\/plugin we will fix it<\/li>\n<li>Functionality which does not work as advertised<\/li>\n<\/ul>\n<p>If you asking help&nbsp;that is not within this scope, such as on how to use default WordPress functionality itself then we\u2019d likely redirect you to external articles or support forums instead.<\/p>\n<hr>\n<h2><strong>WE CAN\u2019T SUPPORT<\/strong>:<\/h2>\n<ul>\n<li>Third party plugins compatibility &#8211; We try our best to make our&nbsp;themes compatible with most of the popular plugins but it&#8217;s not always possible to make it compatible with every plugin<\/li>\n<li>Customization &#8211; We are ready to provide&nbsp;small amount of CSS\/js codes to modify theme stile lightly but excessive&nbsp;modification is not possible to support<\/li>\n<li>Hosting, server environment, or software issues &#8211; we cant support such conflicts when cause is hosting environment, WordPress&nbsp;installation or any related third party side of the conflict<\/li>\n<li>Provide my IP Addresses, under any circumstances.<\/li>\n<li>Edit my host file to gain access to your installation. You will need to allow access without modifications.<\/li>\n<li>Schedule a specific time to offer support and use screen sharing applications.<\/li>\n<li>Provide any guarantees when providing support.<\/li>\n<li>Take responsibility in case any issues arise from trying to provide support.<\/li>\n<\/ul>\n<hr>\n<h2>ITEM SUPPORT SCHEDULE<\/h2>\n<p>We do our best to monitor the tickets around the clock, however, this is not always possible due to different timezones, We checking support system several times in the day. Reply times can vary from time to time and be up to 24 hours Monday \u2013 Friday and up to 48 hours on weekends, Sat-Sun. but is usually faster than that.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here at Colorlib themes we try our best to create awesome products and support them WHAT WE SUPPORT Support covers getting up and help in theme setup Help using features and theme options Bug fixes \u2013 if you discovered&nbsp;bug in the theme\/plugin we will fix it Functionality which does not work as advertised If you&hellip;<\/p>\n","protected":false},"author":10793,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","footnotes":""},"class_list":{"1":"page","2":"type-page","3":"status-publish","4":"hentry","5":"entry","6":"no-media"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Support Policy - Colorlib<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Support Policy - Colorlib\" \/>\n<meta property=\"og:description\" content=\"Here at Colorlib themes we try our best to create awesome products and support them WHAT WE SUPPORT Support covers getting up and help in theme setup Help using features and theme options Bug fixes \u2013 if you discovered&nbsp;bug in the theme\/plugin we will fix it Functionality which does not work as advertised If you&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/colorlib.com\/wp\/support-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Colorlib\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/colorlib\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-05T12:30:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@colorlib\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/support-policy\\\/\",\"url\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/support-policy\\\/\",\"name\":\"New Support Policy - Colorlib\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/#website\"},\"datePublished\":\"2018-01-29T12:48:54+00:00\",\"dateModified\":\"2021-05-05T12:30:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/support-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/colorlib.com\\\/wp\\\/support-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/support-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Support Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/#website\",\"url\":\"https:\\\/\\\/colorlib.com\\\/wp\\\/\",\"name\":\"Colorlib\",\"description\":\"WordPress tutorials, theme reviews, and web design inspiration. 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